Smiles By Yordanska Logo

We're Hiring — Bilingual Front Desk & Treatment Coordinator

Join a bilingual team that treats patients like family — and treats you like part of it. Now hiring in Trinity, FL.

  • Competitive pay: $25–$30/hour

  • $1,000 sign-on bonus: $500 after your first 90 days + $500 after your first year

  • Full-time: Mon & Thu 9:30 AM–6 PM, Fri & Sat 9:30 AM–8 PM

  • Real growth opportunities

  • Supportive, bilingual team

Trinity, FL · 8145 Cerebellum Way, Ste 102 · Now Hiring

IMPORTANT: To process your application, please send your resume to this email address: [email protected] - After completing the form

About Us

Dental practice dedicated to providing high-quality, patient-centered care in a warm and welcoming environment. We're growing and looking for a friendly, detail-oriented, bilingual professional to be the first and last point of contact for our patients, someone who can make people feel welcome, keep our schedule running smoothly, and help patients understand and commit to their treatment plans.

We don't just want someone to answer the phone — we want a valued teammate who helps shape the patient experience. Here, your ideas and your voice matter.

Position Overview

We're hiring a Bilingual Front Desk Coordinator / Treatment Coordinator to manage the patient experience from the moment a lead or call comes in, through scheduling, insurance, treatment planning, and follow-up. Being fully bilingual in English and Spanish is essential. Beyond the front desk, this role also plays a key part in tracking and moving our patient pipeline forward — keeping our CRM accurate, following up with prospective patients, and helping us respond quickly across phone and digital channels. This role is ideal for someone who is organized, personable, tech-comfortable, and just as confident managing a spreadsheet or CRM as they are greeting a patient at the front desk.

WHY YOU'LL LOVE WORKING WITH US

You give your all to our patients and our team. It's time to work somewhere that gives back to you.

$1,000 Sign-On Bonus

$500 after your first 90 days and $500 after your first year.

Competitive Pay

$25–$30/hour, based on experience.

Steady Schedule

Full-time: Mon & Thu 9:30 AM–6 PM, Fri & Sat 9:30 AM–8 PM.

Room to Grow

Real opportunities for professional growth and development.

A Team That Values You

A supportive, team-oriented environment where your ideas and your voice matter.

Also included: paid time off, vacation pay, and personal days · 401(k) match · profit sharing · life and health insurance · dental benefits for you and your family · merit-based raises · professional development · a privately owned practice, not a corporate DSO.

Key Responsibilities

Front Desk & Patient Communication

  • Greet patients warmly in both English and Spanish, in person and by phone

  • Answer incoming calls, manage inquiries, and respond to patient messages

  • Schedule, confirm, and reschedule patient appointments

  • Check patients in and out, collect co-pays/payments, and manage the daily schedule

  • Maintain a clean, organized, and welcoming reception area

  • Keep patient records accurate and up to date in the practice management software

Treatment Coordination

  • Present and explain treatment plans, procedures, and associated costs to patients in their preferred language

  • Verify dental insurance eligibility and benefits prior to treatment

  • Submit insurance claims, obtain pre-authorizations, and follow up on outstanding claims

  • Help patients understand financing/payment options and set up payment plans

  • Coordinate between the clinical team and patients to ensure a smooth treatment journey

CRM & Lead Pipeline Management

  • Keep patient/lead status current in the clinic's CRM pipelines (e.g., paid ads and Google Local Services leads) as they move through each stage, from new lead to booked, seen, and closed

  • Update lead status within 24 hours of any change so nothing sits in an outdated stage

  • Enter the exact treatment value into the CRM any time a lead is marked as closed/won

  • Keep the appointment tracking sheet in sync with the CRM at the end of each day, and flag any mismatches or missing information to the clinic owner

Digital Lead Intake (Google Local Services Ads)

  • Log a complete contact record for every call that comes in through Google Local Services Ads (name, phone, source, date, service inquired about)

  • Track and document disputable calls following the clinic's dispute process, and submit disputes within the platform's eligibility window

  • Report dispute outcomes on a weekly basis

Patient Follow-Up

  • Follow up with prospective and existing patients who have pending or incomplete treatment plans to help them schedule next steps, using the clinic's standard call/text/email follow-up sequence

  • Log every follow-up touchpoint in the CRM and update the patient's status accordingly

  • Recognize when a patient shows interest but hesitation, and loop in the dentist or Treatment Coordinator for a more personal follow-up

  • Provide temporary phone coverage on weekends as needed while permanent coverage is established, using the standard inquiry script to answer questions, pre-qualify callers, and book qualified consultations

IMPORTANT: To process your application, please send your resume to this email address: [email protected] - After completing the form

Qualifications

  • Fluent in English and Spanish (spoken and written) — required

  • High school diploma or equivalent required

  • Previous experience in a dental or medical front office role — required

  • Experience with treatment presentation, case acceptance, or patient financial coordination a plus

  • Comfortable working in a CRM or lead-tracking system (e.g., HubSpot, GoHighLevel) — willingness to learn required if not already familiar

  • Familiarity with dental practice management software (e.g., Dentrix Ascend, Eaglesoft, Open Dental) preferred

  • Working knowledge of dental insurance, claims, and billing procedures preferred

  • Comfortable engaging with patients over social media in a professional, HIPAA-compliant manner

Skills & Attributes We're Looking For

Excellent communication and interpersonal skills in both languages

Warm, confident, and reassuring with patients discussing costs or treatment

Highly organized with strong attention to detail, especially with data entry and tracking accuracy

Comfortable managing several channels (phone, CRM, social media) without losing track of details

Ability to multitask and stay calm in a fast-paced environment

Goal-oriented and comfortable being accountable for scheduling/pipeline numbers

Good judgment about when to handle something directly versus escalate to the owner or clinical team

Trustworthy with sensitive patient and financial information (HIPAA compliance)

Team player who works well with both patients and the clinical staff

Ready to work somewhere that values you? Apply today.

IMPORTANT: To process your application, please send your resume to this email address: [email protected] - After completing the form

Trinity, FL · 8145 Cerebellum Way, Ste 102 · Now Hiring

Smiles By Yordanska 8145 Cerebellum Way, Ste 102 · Trinity, FL 34655
(727) 594-0429 · Español & English

© 2026 Smiles By Yordanska. All rights reserved.

This site is not a part of the Facebook website or Meta Platforms, Inc. Treatment results may vary per patient..